Refund policy

Last updated: October 5, 2026

Our 30-day satisfaction guarantee

We want you to love your Mingo. If you're not happy with it for any reason, contact us within 30 days of delivery and we'll make it right with a full refund of the product price.

How to request a refund

1. Email us at iankaplan119@gmail.com with your order number and a short note on what didn't work for you.
2. We'll reply within 2 business days. For hygiene reasons we don't resell returned intimate products, so in most cases you won't need to send the item back. If we do need it returned, we'll tell you how and cover the return postage.
3. Once approved, your refund goes back to your original payment method within 5–10 business days, depending on your bank.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or not as described, email us within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or give you a full refund, whichever you prefer.

Free gifts

Free gifts included with an order have no cash value and aren't refundable or exchangeable on their own. You don't need to return them when requesting a refund.

Lost or undelivered orders

If your order hasn't arrived within 30 days of dispatch, contact us and we'll reship it or refund you in full.

Cancellations

You can cancel an order free of charge before it has been dispatched. Email us as soon as possible with your order number.

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and other applicable consumer protection laws. Nothing in this policy limits those rights.

Contact

Blushwave — iankaplan119@gmail.com